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The Backyard Kitchen’s Policies

Return and Exchange Policy

Here at TheBackyardKitchen.com we do want you to be happy and truly want you to come back and visit us often. With this in mind, you may return and exchange new, unused items in their original and unopened packaging within 30 days of delivery for a refund.

The shipping costs will not be refunded unless the return is due to our error. If you purchased a product that was sent under a “free shipping” policy, we will deduct the actual shipping cost from the refund we provide. All refunds will be provided in their original payment method. Personalized items, perishable items and other food items cannot be returned. If the item is a close out model or no longer being sold at our store we reserve the right to charge a restocking fee.

All returns must be authorized before we will accept them at our warehouse. Please fill out our return authorization request form to begin the return process. All returns must be shipped at your cost unless the item was shipped in error by us.

Shipping Policies

Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours, Monday through Friday-excluding holidays. If we encounter any problems processing or shipping your order you will be contacted within 2 business days. Orders usually ship within 1-4 business days. Some items do require longer ship-out and/or delivery times.

All orders over $199 will receive free shipping. TheBackyardKitchen.com reserves the right to choose the delivery type, parcel or freight, carrier, and service level of each “free shipment”. The “free shipping” policy only applies to products shipped via standard shipping to locations in the contiguous 48 states. If special considerations are required we reserve the right pass those special charges along to you. You will be notified prior to any additional fees being charged to you.

All smaller items shipped at your cost or under the “free freight” policy will ship UPS or USPS. We reserve the right to choose which company carries your shipment. Once a shipment leaves our hands we cannot change shipping address. We do not guarantee delivery dates.

Privacy Policy

Any information shared with The Backyard Kitchen is under certain privacy provisions. Information shared with The Backyard Kitchen will be handled by our organization and not shared, sold, or reproduced. The Backyard Kitchen will send personally identifiable information about you to other companies or people when:

  • We need to share your information to provide the product or service you have requested;
  • We need to send the information to companies who work on behalf of The Backyard Kitchen to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
  • To fulfill your requests for certain products and services;
  • We respond to subpoenas, court orders, or legal process.

Copyright Information

All media (downloaded or samples), software, text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork and other content on this web site (collectively known as "Content"), including but not limited to the design, selection, arrangement, and coordination of such Content on this site, are owned or licensed by or to The Backyard Kitchen and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws.

Copyright is the intangible property right granted by Federal statute for an original work fixed in a tangible form of expression. Copyright provides The Backyard Kitchen with the following exclusive rights in a work: to reproduce, to prepare derivative works, to distribute by sale or otherwise, to perform publicly, and to display publicly. Federal Law prohibits any unauthorized use of The Backyard Kitchen copyrights without the prior written consent of The Backyard Kitchen.

Suggestions

Thank you for visiting our Web Store. We strive to give you a great shopping experience and your satisfaction is our number one concern. We appreciate your thoughts, opinions, and questions, and we would love to hear from you. Please fill out our contact form here.

Price Match

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